Future Digital Finance West 2017

December 04-December 05, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Chris Yaldezian

Industry Leader, Banking – Watson Customer Engagement
IBM

Chris is a financial services industry professional with over 18 years of direct industry (banking) employment and 18 plus years of industry software experience. In his current role he is responsible for marketing IBM WCE solutions into banking. Prior to joining IBM, Chris help senior software positions at companies that include Sterling Commerce, Adobe, PeopleSoft, and Siebel Systems.

Chris began his career banking at Wells Fargo Bank, where he spent his entire banking career. At Wells Fargo, Chris served in various management positions in all 3 major banking channels of the time period, branches, call centers and online banking; winning various awards.



11:05 AM Keynote: Achieve Digital Success Through Better Customer Experiences With Cognitive Analytics

Smooth, effective customer experiences differentiate financial services in the digital sphere. Brands achieve leading CX by gleaning actionable insights from millions of interactions and nimbly responding. Hear how leading financial services organizations leverage their digital intelligence to optimize websites and apps, resolve customer issues, and increase customer satisfaction. IBM shows you how they've used Watson cognitive technology to allow financial services companies to identify and resolve customer experience challenges within minutes and take quick action to improve conversion and realize accelerated ROI.