Future Digital Finance West 2017

December 04-December 05, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Damian Warren

Head of Channels Experience
U.S. Bank

Damian Warren is currently Head of Channels Experience for U.S. Bank where he is responsible for the Digital strategy and execution required to grow sales, improve customer satisfaction and increase engagement. Additionally, he is responsible for integrating Digital into the Contact Center, IVR, ATM and Branch channels to ensure a personalized, consistent and seamless omnichannel customer experience across all sales and service interactions. Combining a mix of business strategy, technical competence, marketing, and people leadershi, Damian helps organizations increase profitability by incorporating digital technologies to transform their business models.

Prior to U.S. Bank Mr. Warren was Senior Vice President at SunTrust Bank, where he served as Head of Digital Integration. His focus was on improving awareness, adoption and migration of digital self-service capabilities and growing revenue via digitally assisted sales. Combining a mix of leadership, business strategy and execution, Damian navigates competing cross-channel priorities to optimize value not just build capabilities. Prior to joining SunTrust, Damian was Benefits Service Manager at Hewitt Associates where he had strategic and operational responsibility for pension and health and welfare outsourcing engagements with several Fortune 500 clients.

Damian graduated from the CBA Executive Banking School at Furman University in 2015. He holds an undergraduate degree in Industrial Engineering from Georgia Institute of Technology and an M.B.A. from Georgia State University. Damian is a native of the United Kingdom, but moved to the United States prior to college. He currently resides in Atlanta with his wife and three children. He is a recognized public speaker on the digital client experience and how financial institutions make the transition to omni-channel.

9:10 AM Head of Digital Keynote Panel Discussion: Rethinking Digital: Bringing Customer-Centricity Bank to Banking

Heads of digital at banking institutions are bombarded with opportunities to add new technology, but understanding if that technology can truly help their customers is key. And with the growth of the fintech market, banks are struggling to understand if these products really help customers, and whether that technology should become part of their offerings. This panel looks at customer needs from a technology standpoint, to help you rethink your digital strategy in the long-term.

  • Stop chasing “new shiny object” in terms of new tech so the customer doesn’t get lost in the process
  • Understanding innovating is great but you can’t sacrifice your customers in the process 
  • Figuring out how to help your customer, and in turn, the relationship between banks and fintechs
  • Ensuring any new technology can help meet a specific customer need (not just incorporating technology for technology’s sake)
  • Identifying how  you can plug fintech functionality into your bank (and whether partnering with fintechs makes the most sense to do that)

12:10 PM Keynote Transformation Panel Discussion: Creating Your Digital Transformation Roadmap From Start To Finish

In order to be a truly “digitally fit” organization, you have to begin with a detailed roadmap.  The process can be difficult - especially considering prioritization difficulties and potentially dealing with legacy systems, but the results can be truly transformative for not only your organization, but for your customers. This keynote panel walks through roadmaps to achieve digital success.

  • Originating the customer experience on digital channels
  • Pushing your customers through digital channels to give them an easier shopping experience when they want products and services
  • Learning how to cross sell customers better
  • Determining where your analytics lead you along the roadmap
  • Understanding the end goal for your digital roadmap
  • Mapping out a top to bottom experience so you can help your customers reach their financial goals

Check out the incredible speaker line-up to see who will be joining Damian

Download the Latest Agenda