Future Digital Finance West 2017

December 04-December 05, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Eric Givens

Senior Director, Research & Development
Arizona Federal Credit Union

As the Senior Director of Research & Development, Eric is responsible for the research, development, and deployment of technology solutions to address both business and member needs. He leads a team of analysts, web developers, and project managers responsible for the development and implementation of new digital banking, emerging payment, and digital authentication technologies.

He previously oversaw the implementation of Arizona Federal’s CardPower app which allows users to control spending on their debit/credit cards. He also assisted with the rollout of Arizona Federal’s homegrown online/mobile member onboarding process and his team handled the Apple/Android/Samsung Pay implementations for the credit union.



12:10 PM Keynote Transformation Panel Discussion: Creating Your Digital Transformation Roadmap From Start To Finish

In order to be a truly “digitally fit” organization, you have to begin with a detailed roadmap.  The process can be difficult - especially considering prioritization difficulties and potentially dealing with legacy systems, but the results can be truly transformative for not only your organization, but for your customers. This keynote panel walks through roadmaps to achieve digital success.

  • Originating the customer experience on digital channels
  • Pushing your customers through digital channels to give them an easier shopping experience when they want products and services
  • Learning how to cross sell customers better
  • Determining where your analytics lead you along the roadmap
  • Understanding the end goal for your digital roadmap
  • Mapping out a top to bottom experience so you can help your customers reach their financial goals