Future Digital Finance West 2017

December 04-December 05, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Jeff Green

President, Qmatic Americas
Qmatic

Jeff is the President for the Americas region of Qmatic, a leader in customer journey management technology solutions. In his role, Jeff is responsible for all aspects of the United States, Canada, and Latin American countries sales and marketing, customer experience, innovation and operations.

Since joining the company in the fall of 2015, Jeff has championed initiatives to extend the company’s leadership position in the finance sector. Jeff honed his expertise in service delivery, account management and business development over two decades in sales and leadership roles with some of the world’s biggest brands. Prior to joining Qmatic, Jeff led client operations for strategic business units at Xerox.

Jeff holds a Bachelor of Arts in sociology with a specialty in criminology from Ohio University, and is a certified Lean Six Sigma Green Belt.



2:15 PM Panel Discussion Remix: Enhancing the Omni-Channel Customer Experience Holistically

How do you begin the process of customer experience enhancements across channels?  It begins with integrating your systems, and gathering that feedback. This session will not only look at internal processes to assist with customer experience optimization, but also how to think about your customer throughout the entire process.
  • Integrating your channels so you can obtain feedback across them 
  • Operationalizing this process and using supporting technology 
  • Gathering feedback across multiple channels (chat, text, Call/contact center, social channels, branch locations)
  • Connecting customer experience enhancements to your operational excellence to help problem solve across channels 
  • Making the front line and back office communicate better so your customers can see improvements in your CX
  • Taking the time to understand customer needs