Damian Warren

Damian Warren is currently Head of Channels Experience for U.S. Bank where he is responsible for the Digital strategy and execution required to grow sales, improve customer satisfaction and increase engagement. Additionally, he is responsible for integrating Digital into the Contact Center, IVR, ATM and Branch channels to ensure a personalized, consistent and seamless omnichannel customer experience across all sales and service interactions. Combining a mix of business strategy, technical competence, marketing, and people leadershi, Damian helps organizations increase profitability by incorporating digital technologies to transform their business models.

Prior to U.S. Bank Mr. Warren was Senior Vice President at SunTrust Bank, where he served as Head of Digital Integration. His focus was on improving awareness, adoption and migration of digital self-service capabilities and growing revenue via digitally assisted sales. Combining a mix of leadership, business strategy and execution, Damian navigates competing cross-channel priorities to optimize value not just build capabilities. Prior to joining SunTrust, Damian was Benefits Service Manager at Hewitt Associates where he had strategic and operational responsibility for pension and health and welfare outsourcing engagements with several Fortune 500 clients.

Damian graduated from the CBA Executive Banking School at Furman University in 2015. He holds an undergraduate degree in Industrial Engineering from Georgia Institute of Technology and an M.B.A. from Georgia State University. Damian is a native of the United Kingdom, but moved to the United States prior to college. He currently resides in Atlanta with his wife and three children. He is a recognized public speaker on the digital client experience and how financial institutions make the transition to omni-channel.