Future Digital Finance West 2017

December 04-December 05, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Our Speakers

Only digital leaders from financial institutions that are leading the charge in the industry will be speaking in 2017. See who they are below. You’ll learn from and network with executives who share your pain points, and can help you solve them.

Speaker Company Discounts:

Is your company speaking at Future Digital Finance West? Join your co-workers at an additional 20% off the current price. Register using code:FDFWSPKR

Speaker company discounts cannot be used in conjunction with group discounts

Craig McLaughlin
Craig McLaughlin
Chief Executive Officer
Extractable

Craig McLaughlin is the Co-Founder and CEO of Extractable – an agency focused on digital solutions for wealth and health. Over the last two decades he and Extractable are proud to have driven successes for large-scale FIs, community banks, credit unions and fin-tech start-ups. Craig’s passion for using digital to drive and define financial experiences has earned him the reputation as an innovative and expert leader in Silicon Valley – and beyond. He is on a mission to have a meaningful impact on the digitization on finance through design thinking driving better experiences.

Christopher Cox
Christopher Cox
Chief Digital Officer
USAA
Shari Van Cleave
Shari Van Cleave
Head of Digital Labs – Consumer Banking
Wells Fargo

Shari Van Cleave manages Wells Fargo’s Digital Labs, where a team of technology leaders pilot the future of consumer banking. Previously, Shari helped launch the Venture Capital and Innovation Lab of Prudential Financial. She also has experience leading innovation in global development and actively consults humanitarian organizations. She earned a Bachelor’s degree in international political economy from the University of Washington and an MBA from Massachusetts Institute of Technology.

Matt Miller
Matt Miller
Vice President, Conversational Commerce
Mastercard
Drew Sandholm
Drew Sandholm
Director, Marketing
Quontic Bank

Drew Sandholm is a marketing communications leader who enjoys advising companies and individuals on topics of product and content strategy, product marketing, product management and user experience design.

Currently, Drew is Marketing Director at Quontic Bank. Reporting to the CEO, he leads the marketing and digital innovation strategies for this Member FDIC bank located in four states. Under his leadership, Quontic Bank is executing toward our vision of a next generation banking experience.

Focused on leading innovative products and companies, Drew also serves on the Marketing Optimization Committee for Ellie Mae, a mortgage software company.

Prior to joining Quontic Bank, Drew managed digital media and content development for major media organizations ABC and CNBC. His work has been recognized by The Webby Awards, The CableFax Awards and The Associated Press.

Drew earned both a Bachelor of Science in Mass Communications and a Bachelor of Arts in English from St. Cloud State University in St. Cloud, Minn.

Peter Poon
Peter Poon
Head of Digital Innovation & Channel Strategy – NA Channels
BMO Financial Group

Peter Poon is the Head of Digital Innovation and Channel Strategy at BMO Financial Group, where he is responsible for driving the bank’s innovation agenda through R&D, partnerships and ecosystem engagement, in addition to defining the bank’s channel roadmap and spearheading a multi-year digital transformation.

Peter led Customer Experience Design and Mobile Banking Channel groups previously at BMO, where he delivered a number of industry firsts including Canada’s first full fingerprint authentication for mobile banking, real-time appointment booking and rollout of Apple Pay. Prior to joining BMO, Peter led an early-stage fintech to a successful exit and also held progressively senior roles at TD Financial Group and JP Morgan Chase.

Outside of the office, Peter advises a number of fintech startups across North America and supports digital entrepreneurship in the community through engagements with Ryerson University, BrainStation and other ecosystem partners.

Nicole Lorch
Nicole Lorch
Executive Vice President & Chief Operating Officer
First Internet Bank

Nicole Lorch was appointed Chief Operating Officer in January 2017. She joined First IB in February 1999 as Director of Marketing. She served as the Bank’s Vice President, Marketing & Technology from 2003-2011 and Senior Vice President, Retail Banking from 2011-2017. Previously, Ms. Lorch held marketing roles at VIFI (Virtual Financial Services) and re:Member Data Services.

Ms. Lorch earned a bachelor's degree from DePauw University and an MBA from Indiana University – Kelley School of Business and is a 2015 graduate of the CBA Executive Banking School.

Patrick Kelly
Patrick Kelly
Associate Vice President, Emerging Channels
USAA
Patrick Kelly is the Executive Director for Mobility Channels at USAA. He oversees USAA's industry-leading mobile and tablet channels. And he develops strategies for using mobile technologies to deliver exceptional personal financial experiences for the US military market.
Pat joined USAA in May of 2013 and brought with him an extensive track record in developing and managing innovative solutions.
Prior to joining USAA, Pat worked in both Financial Services and Software Development. He served 10 years in the US Navy as a Nuclear Power Operator. He holds a bachelor's degree in Nuclear Engineering from Rensselear Polytechnic Institute.
Damian Warren
Damian Warren
Head of Channels Experience
U.S. Bank

Damian Warren is currently Head of Channels Experience for U.S. Bank where he is responsible for the Digital strategy and execution required to grow sales, improve customer satisfaction and increase engagement. Additionally, he is responsible for integrating Digital into the Contact Center, IVR, ATM and Branch channels to ensure a personalized, consistent and seamless omnichannel customer experience across all sales and service interactions. Combining a mix of business strategy, technical competence, marketing, and people leadershi, Damian helps organizations increase profitability by incorporating digital technologies to transform their business models.

Prior to U.S. Bank Mr. Warren was Senior Vice President at SunTrust Bank, where he served as Head of Digital Integration. His focus was on improving awareness, adoption and migration of digital self-service capabilities and growing revenue via digitally assisted sales. Combining a mix of leadership, business strategy and execution, Damian navigates competing cross-channel priorities to optimize value not just build capabilities. Prior to joining SunTrust, Damian was Benefits Service Manager at Hewitt Associates where he had strategic and operational responsibility for pension and health and welfare outsourcing engagements with several Fortune 500 clients.

Damian graduated from the CBA Executive Banking School at Furman University in 2015. He holds an undergraduate degree in Industrial Engineering from Georgia Institute of Technology and an M.B.A. from Georgia State University. Damian is a native of the United Kingdom, but moved to the United States prior to college. He currently resides in Atlanta with his wife and three children. He is a recognized public speaker on the digital client experience and how financial institutions make the transition to omni-channel.

Ashish Tajpuria
Ashish Tajpuria
Senior Vice President/Head of Payments & eCommerce Partnerships
Bank of America

Ashish Tajpuria is the Emerging Payments Executive at Bank of America, responsible for managing third-party partnerships across the entire payments and commerce ecosystem for the consumer bank. Ashish’s current areas of focus include: digital wallets, card networks, loyalty, artificial intelligence (A.I.) & Internet of Things (IoT). Ashish is also responsible for managing various strategic emerging payment projects.

Prior to joining Bank of America, Ashish was a member of the Chase Pay product team where his responsibilities included product strategy, roadmap development, third-party partnerships and merchant acceptance. He has a proven track record as a product manager creating new digital products across a wide range of industries from financial services, retail / eCommerce to travel and high-tech.

Ashish is a graduate of University of Illinois and holds a Bachelor of Science degree in Information Decision Sciences. A native of Chicago, he currently resides with his wife in San Francisco.

Jamie Armistead
Executive Vice President, Digital Channels
Bank of the West
Raouf Carmi
Raouf Carmi
Vice President, Product Management & Digital Transformation
Eagle Investment Systems, a subsidiary of BNY Mellon
Accomplished digital business transformation leader with 10 plus years of experience in web & mobile digital strategy, innovation, business re-design & consulting. Strong collaborative and problem-solving skills, with international work experience leading cross-functional teams. Consistently produced results in dynamic environments and demonstrated the big picture ability to lead projects, while simultaneously executing tactical responsibilities. Fast-track promotion through a series of increasingly responsible positions based on strong performance in the digital space, team leadership, and process improvement.
Eric Givens
Eric Givens
Senior Director, Research & Development
Arizona Federal Credit Union

As the Senior Director of Research & Development, Eric is responsible for the research, development, and deployment of technology solutions to address both business and member needs. He leads a team of analysts, web developers, and project managers responsible for the development and implementation of new digital banking, emerging payment, and digital authentication technologies.

He previously oversaw the implementation of Arizona Federal’s CardPower app which allows users to control spending on their debit/credit cards. He also assisted with the rollout of Arizona Federal’s homegrown online/mobile member onboarding process and his team handled the Apple/Android/Samsung Pay implementations for the credit union.

Don Dele
Don Dele
Senior Director, Digital Technology, Rewards & Loyalty Platform
Royal Bank of Canada

Don Dele is an experienced Financial Services leader with digital technology experience in 3 of the leading Canadian financial institutions. He has a variety of experiences in Digital Architecture, QA Automation, Technical Delivery and Digital Development. His career has centered around Technology in Finance and Banking though he’s also held positions at Bell Canada and Moneris Solutions prior to moving into Finance Technology.

He’s currently a Senior Director of Digital technology Development at RBC, leading the Rewards and Loyalty platform. He has had roles at TD Canada Trust’s Digital Development Team in Technical Delivery and CIBC Digital Contact Center Technology teams. In his leadership roles he’s focused on developing technologies and strategies to help disrupt the traditional banking practices and brining innovations into banking as we know it.

Justin O'Connor
Director, Digital Banking Leader
PwC
Vince Hruska
Vince Hruska
Senior Vice President, Product Strategies
City National Bank

Vince Hruska, is Senior Vice President and leads Product Strategies for City National Bank, where he manages the product management, development and rate and fee pricing of bank services serving individuals, private clients and businesses, including deposits, consumer and small business lending, mortgage, home equity, cards (credit, debit, ATM and pre-paid), payments, international and other banking services. Previously, he managed online services at Bank of America, serving small business to multi-national large corporate clients. He also founded and led a fintech consulting and development firm, working primarily with entertainment, healthcare, financial technology firms and top 20 banks.  His early career was with Wells Fargo and First Interstate Bank, where he managed electronic payments and online businesses for the bank.  He currently serves as the Chairman of the Board of the Los Angeles Mission, which serves the Skid Row homeless of downtown Los Angeles.  He has served on a number of boards, serving to provide low to moderate income housing for seniors as well as shelters for women and their children.

Andrew Flicker
Andrew Flicker
Director, eCommerce Pricing & Intelligence
Leslie's Poolmart

E-commerce veteran focused on product merchandising, testing, analytics, and data structuring. Direct experience with experiment design, PPC, product merchandising and pricing, content writing, sales, customer management, vendor contact and negotiation, employee management, a wide variety of online business and design tools, and minor programming. Interested in website design, especially corporate/professional and retail, as well as business management.

Hisham Salama
Hisham Salama
Vice President/Head of Emerging Payments & Innovation
TD Bank

Hisham Salama is committed to improving lives through digital experience. As Vice President and Head of Emerging Payments & Innovation at TD Bank, he leads payment innovation and delivery for payments within mobile and online banking in North America and Canada. He has extensive knowledge of e-commerce and a rare talent for designing solutions to complex business challenges that increase both customer satisfaction and profitability.

Hisham’s leadership, entrepreneurial drive, and ability to partner with major industry players earned him the role of Vice President at the age of 33. He is an innovator and has filed multiple patents in the US and Canada. He is also known for his ability to communicate, network, and negotiate with anyone. He is frequently deployed to represent TD Bank in important industry dialogues and decisions. Most recently, Hisham represented TD Bank on the Mobile Wallet Security Standards Committee in Canada and within The Clearing House Secure Token Exchange in the United States.

Exceling in both strategic vision and implementation, Hisham was responsible for the launch of TD My Spend, a real-time personal financial management tool, handling everything from strategy and contract negotiations to design and roll-out. Under Hisham’s leadership, TD MySpend reached 1M downloads in its first year, which represents a 29% adoption rate for online customers. TD MySpend users hold higher account balances, visit bank branches less often, and overall experience greater convenience and satisfaction with TD Bank.

Before occupying his current position, Hisham held increasingly senior managerial and executive roles with TD Bank and Bank of America. Hisham was a key member of the BankAmeriDeals product development team, establishing relationships and collaborating closely with local and national merchants, along with several professional sports teams.

Hisham is a regular speaker at industry conferences throughout the country. He currently serves on the board of advisors for The Livelihood Project, based in Toronto. He earned a Bachelor of Science in Business Management, with a concentration in Finance, from North Carolina State University in 2005.

Scott Harkey
Scott Harkey
Payments Practice Lead
Levvel

Scott Harkey leads the Payment Practice at a Charlotte, NC based consulting firm, Levvel. In his role, Scott leads the payments efforts with with a number of US and Canadian banks, Digital Wallets, Merchants, Acquirers and startups on digital payment strategy, payments architecture, and custom application development and vendor integration efforts.

Prior to joining Levvel, Scott was a Technology Executive at Bank of America managing the bank’s Digital Wallet technical efforts. In this role, we was responsible for a number of large scale technical deployments and partnerships including ones with Softcard, Apple, Google, Samsung, Microsoft, Visa, Mastercard, American Express, The Clearing House, and many others. This experience, along with 10 years of technology merger integration and IT operations outsourcing work at Wells Fargo, enables Scott to bring a unique “insider” point of view combined with a proven track record of delivery to banks, technology providers, and merchants operating in the digital payments space.

Scott holds a number of payment related patents, is a frequent speaker on digital wallets and payments, and is playing an active role in creating a Fintech culture in the Charlotte payments community. Scott also holds a MIS degree from the UNC Charlotte, a MBA from NC State University and lives in Charlotte, NC with his wife, daughter, and twin boys.

Margarita Luyre
Margarita Luyre
Senior Product Manager, Digital Banking
Central 1 Credit Union

Margarita Lurye gets up every morning for the excitement that every work day holds. A Senior Product Manager at Central 1 Credit Union, Margarita works closely with a team of product owners to fuel digital transformation in Canada’s financial landscape. She oversees digital banking for 300+ financial institutions, through the lens of digital marketing, sales & new customer acquisition and onboarding.

In her role, Margarita manages Open Innovation, an open platform ecosystem that empowers financial institutions to evolve their digital offerings through own and third-party features and services. She also owns Central 1’s content management system, which helps financial institutions represent their “true selves” through brand, voice and value proposition.

These days, Margarita can be found overseeing aspects of the UX Platform Program, including the public website, digital and sales capabilities and CMS. The partnership between Central 1 and Amsterdam-based Fintech, Backbase, will allow financial institutions to drive their own digital journeys through user experience and a customizable user interface.

With 10 years of experience driving product strategy and initiatives, Margarita works by Cinderella’s famous words, “Have courage and be kind.” Her passion for her work is fueled by thinking outside the box, creativity, and being kind to staff, peers, clients and mentors to build long-lasting and strong relationships.

Jessica Morettie
Jessica Morettie
Senior Manager, Strategic Planning & Alignment
Central 1 Credit Union

Jessica Morettie is the Senior Manager, Strategic Planning & Alignment at Central 1, the digital banking and payments hub for credit unions in Canada. Jessica’s energy for powering progress among Canada’s credit unions comes from over 15 years’ experience of working closely with them to implement digital banking and payments services and features. Jessica’s passion for her work is fueled by the people she meets and relationships she builds along the way.

An expert in client management and roadmap planning, Jessica is a leader in the launch of Central 1’s UX Platform Program in partnership with Amsterdam-based Fintech, Backbase. She collaborates with 11 Champion Credit Unions to shape the future of the Platform, which will arm Canada’s credit unions with powerful user experience management tools and a customizable digital banking user interface. A true collaborator in the space, Jessica also chairs Central 1’s Digital Banking Strategy Committee.

Alongside supporting Canada’s credit unions through their digital journeys, Jessica’s passion in life is for the outdoors. A lifelong skier, Jessica’s latest achievement is seeing her two girls ski for the first time.

Nathan Bricklin
Nathan Bricklin
Senior Vice President/Head of R&D Strategy & Experience – Innovation Group
Wells Fargo
Nathan Bricklin leads internal ideation, collaboration strategies and a consulting team of Innovation Strategists who use their digital native expertise to accelerate R&D efforts. He develops partnerships and strategies to use digital collaboration and mobile technologies to engage innovation partners, co-create solutions for business lines, compliment relationships with customers and startups, and speeds the implementation of transformative products and services.
Dan Schreibstein
Head of Digital Marketing Platforms, Wealth Management
JP Morgan
Heidi Capodanno
Heidi Capodanno
Director, Customer Experience
Union Savings Bank

Heidi Capodanno is the Director of Customer Experience at Union Savings Bank in Connecticut. Heidi has over 20 years of experience with a comprehensive record of driving sales results and increasing customer loyalty. A dynamic and well respected leader with extensive experience in problem resolution and executive level strategic planning.

Heidi believes that our customers are our greatest asset and as long as you listen to what customers say and surpass their exceptions, you will create lifelong fans.

Before joining Union Savings Bank, Heidi was responsible for driving Customer Experience strategies for Branch, Customer Service Center, Mobile Banking and ATM at Santander Bank, N.A. and also spent over 10 years driving Sales Strategies for TD Bank, N.A.

David Newman
David Newman
Senior Vice President/Strategic Planning Manager
Wells Fargo

David Newman is Strategic Planning Manager, Senior Vice President, Innovation Group at Wells Fargo Bank.  David also chairs the Semantic Technology program for the Enterprise Data Management (EDM) Council and leads the Council’s efforts to develop ontologies for the financial industry known as the Financial Industry Business Ontology (FIBO).  FIBO is a free and open source ontology that semantically describes business entities, derivatives, securities, loans, corporate actions and metadata.  FIBO is being developed as the next generation global financial data standard.  FIBO can be used to support macro-prudential and institutional risk management, regulatory compliance and reporting, risk analytics, as well as serve as a foundational set of semantic building blocks for enterprise data models and taxonomies.  It therefore provides a solid basis for strategic fulfillment of BCBS-239.  David is also responsible for the working group that is developing executable reference ontologies that demonstrate FIBO’s many advanced capabilities.  In addition, David is starting an initiative to position elements of FIBO to be available for semantic markup of financial content for internet sites through a collaboration with Google, Yahoo and Microsoft.  David is a frequent speaker at industry conferences on semantic technology as well as at regulatory and academic conferences on systemic financial risk.  At Wells Fargo, David focuses on emerging technologies and innovation initiatives and leads the Wells Fargo Semantic Technology Community of Interest.

Jeff Lee
Jeff Lee
Chief Information Officer
Seacoast National Bank

Jeff Lee is the Chief Marketing Officer for Seacoast Bank.  His responsibilities include developing and executing strategic and tactical marketing plans for the bank, working closely with the leaders of each business line.  Additionally, Jeff is also responsible for ensuring the bank’s digital strategy and related digital marketing activities are closely aligned with the broader company strategic marketing plan.  Areas led by Jeff include Consumer Marketing, Business Marketing, In-Branch Marketing, Business Analytics, Web Development, Digital Marketing and External Affairs.  Prior to joining Seacoast, Jeff was the Director of Digital Marketing at BGT Partners (since purchased by PwC), working closely with clients to develop and execute digital marketing strategies and plans.  Other prior roles include Director of Interactive Marketing with American Express International and Senior Director of Digital Audience Development for Bonnier Corporation.

Karen Kallet
Karen Kallet
Senior Vice President/Chief Digital Operations Officer
BofI Federal Bank
Mrs. Kallet has served as the Chief Digital Officer, SVP Marketing of BofI Federal Bank – Bank of Internet since February 2014. Prior to joining the Bank, Mrs. Kallet was CMO- Chief Marketing Officer for DrWeil.com and was Senior Director of Marketing at DeVry Inc., heading marketing and lead generation for the Carrington Colleges Group.  Prior she was Vice President of Marketing for SkyMall. Mrs. Kallet began her career with 10 years of bank marketing, where she assumed positions of increasing responsibility, including AVP of Direct Marketing and Sales Promotion at Valley National Bank in Phoenix Arizona. Mrs. Kallet completed her graduate program studies in Digital Marketing and Strategic Marketing Management at Stanford Graduate School of Business. Her undergraduate is from Syracuse University.

Larry McClanahan
Larry McClanahan
Senior Vice President/Director, Digital Delivery
Fifth Third Bank

Mr. McClanahan currently serves as Director and Senior Vice President of Digital Delivery for Fifth Third Bancorp.  In this capacity he is responsible for managing the strategic direction and execution of Fifth Third’s Internet and Mobile channels for the Consumer and Business markets. He started with Fifth Third in 2010, implementing a number of key strategic initiatives including the deployment of Fifth Third’s mobile applications, improvements to on-line sales and self services solutions.

Chris Rajashekar
Chris Rajashekar
Senior Product Manager
Capital One

Chris Rajashekar is a Senior Manager at Capital One and leads customer experience product management on the mobile team. Chris knows that impactful mobile experiences resonate with customers when they demonstrate an intuitive understanding of user context and apply design principles consistently. Chris led the product strategy and delivery of key mobile customer experiences for US Card.

Chris is a seasoned product leader with over 10 years of experience in financial services. He holds a Masters in Computer Science from Drexel University and MBA from the Smith School at the University of Maryland.

Brian Robinson
Brian Robinson
Senior Vice President/Manager, Wealth Management Digital Experience
Northern Trust

Brian Robinson is a Senior Vice President at The Northern Trust Company. Brian’s current role is Head of Wealth Management's Digital Platforms. His teams delivers an integrated personal client experience across Northern Trust's Private Passport desktop, mobile, tablet, and texting channels.  Brian is also responsible for the development and integration of new tools, applications, and devices focused on keeping Wealth Management employees connected and working with clients while away from their desk.  With 21 years at Northern Trust, Brian spent 7 years working with clients in administering trust relationships and 8 years in Trust and Investment Product Management developing products for  account administration, statements, reporting and fee management.

Sarah Lavin
Sarah Lavin
Senior Vice President, Wealth Management Strategy
Northern Trust

Sarah Lavin a the Senior Vice President of Wealth Management Strategy and Product Design responsible for the Wealth Management strategic plan, strategic initiative management and client facing digital strategy. Prior to Northern, Sarah was the Director of Product Strategy at Orbitz Worldwide focused on international expansion, back office Accounting engine, customer payment processing and fraud monitoring.

Rachid Molinary
Rachid Molinary
Vice President, Digital Strategy
Banco Popular

With 19 years of experience in the technology industry, Rachid now carries the title of Vice President of Digital Strategy for Banco Popular. He is currently responsible for strategic development of the bank’s digital channels.

His career has included multiple ventures, such as: founder of Mediawire Communications, experience that resulted in the award for Entrepreneur of the Year by Ernst & Young in 1999; collaborator in the development of Ticketpop, leading ticket provider in Puerto Rico; and Vice President at EVERTEC, Inc. where he worked on multiple research projects and technology product development.

His time as a professor at the School of Architecture at the Polytechnic University of Puerto Rico, designer and researcher for O.C.E.A.N. at the U.K. and designer at the Human Factors and Technology Division at N.A.S.A. only add to his success.

Rachid has a bachelor’s degree in environmental design from the School of Architecture of the University of Puerto Rico and a master’s in architecture from Ohio State’s Knowlton School of Architecture.

His passion for technology is evident, but Rachid also pursues photography in his spare time.

Chris Barlow
Chris Barlow
VP, Mobile Banking
WebsterBank

Mr. Barlow joined Webster Bank in 2011 as Vice President of Mobile Banking. In his role, he leads the development of customer-facing digital strategies, and defines and executes a multi-year roadmap for mobile/online development and innovation. Working with the eBanking, IT, Marketing and Product teams, Chris is responsible for creating digital functionality and user experiences for Webster's customer touchpoints.

A Stanford University Alumnus, Mr. Barlow has over 20 years of experience in creating digital financial services experiences having developed innovative solutions for USAA, Citibank, American Express, and Standard & Poor's.

Christina Hatziioannou
Christina Hatziioannou
Director, Digital Strategy & Integration
CIBC
Marria Rhodriquez
Marria Rhodriquez
Vice President, Digital Product Management & Strategy
Wells Fargo

Marria Rhodriquez is an Assistant Vice President and focuses on digital product strategy for the Wells Fargo Virtual Channel team. In her 15-year tenure at Wells Fargo Bank, Marria has worked in technology, marketing, strategy, and digital product management. She holds a degree in Technical Communication from the University of Washington and an MBA in Marketing from Golden Gate University. In her spare time she enjoys cooking, running, and spending time with her 6-year old son and husband.

Catrina Boisson
Catrina Boisson
Marketing and Customer Experience Subject Matter Expert, IBM Watson Customer Engagement
IBM
Lori Hawthorne
Lori Hawthorne
Program Director
Future Digital Finance West 2017
Padma Nunna
Execution Lead, Individual Business Transformation and Data
TIAA CREF