Future Digital Finance West 2017

December 4 - 5, 2017

The Wigwam, Phoenix, AZ

Contact Us: 1 (888) 482.6012

Simon Mathews, CEO at PointOne Digital
PointOne Digital Logo

Simon Mathews


CEO
PointOne Digital

Check out the incredible speaker line-up to see who will be joining Simon.

Download The Latest Agenda

Tuesday, December 5, 2017: Optimizing Data, CX and Omni-Banking

Tuesday, December 5th, 2017


2:15 PM Panel Discussion Remix: Enhancing the Omni-Channel Customer Experience Holistically

How do you begin the process of customer experience enhancements across channels?  It begins with integrating your systems, and gathering that feedback. This session will not only look at internal processes to assist with customer experience optimization, but also how to think about your customer throughout the entire process.
  • Integrating your channels so you can obtain feedback across them 
  • Operationalizing this process and using supporting technology 
  • Gathering feedback across multiple channels (chat, text, Call/contact center, social channels, branch locations)
  • Connecting customer experience enhancements to your operational excellence to help problem solve across channels 
  • Making the front line and back office communicate better so your customers can see improvements in your CX
  • Taking the time to understand customer needs

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